Making things right when you've been wronged
If you have a claim we ensure that it's handled as smoothly as possible and you receive the compensation you deserve.
Our specialist team are at the end of the telephone, waiting and ready to help those who no longer wish to own Timeshare. We can offer simple workable advice, designed to inform you of your best course of action. Recent legislation has meant that there are a number of termination and compensation avenues for those who own Timeshare or similar Holiday Ownership products.
If your flight was subject to delay, cancellation or overbooking you may be liable to receive compensation of up to €600 per passenger. This amount of compensation is irrespective of the price you paid for your flight but is determined by length delay and the distance of your journey. Although the airline is legally bound under European regulations to pay compensation, it will most likely refuse.
Frequently Asked Questions
“We would like to thank the team at Claims Solution Group for their support and professionalism in the handling of our case. Approximately 4 years ago we paid a substantial amount of money to a Canarian legal company to fight our case against Diamond Resorts. We also had to pay for a trip to Tenerife to attend a supposed court case that never actually happened. Then, during 2016 we received communication from advising us that we had lost our case and asking us to pay them further substantial funds for an appeal. We became very suspicious at this point and contacted Bryan Wilson at Claims Solution Group to take over our case. Two months after hiring them, they have successfully terminated our contract with Diamond Resorts and are currently in the process of claiming refunds from Diamond Resorts and the legal firm.”
Brian and Rosaline Lilly (February, 2017)
“We would like to thank Claims Solution Group for their work on our behalf. Sean Brinkman, the senior consultant, explained clearly the process time scale and costs of your work with the timeshare company. The whole process has been efficiently and skilfully carried out. Our thanks to Bryan Wilson, the director of claims solution group, for guiding us through the requirements, and keeping us informed at regular intervals. Your legal partners were very efficient, and we were pleased to receive their protection certificate of indemnity. We would recommend anyone with timeshare problem to contact Claims Solution Group for advice and help.”
Michael and Sonia Cage (January, 2017)
“We would like to say a very big thank you to you and your staff regarding our Fractional Ownership with Diamond Resorts. As you know, our case was successful and we have been paid out in full with the Section 75 claim. We are pleased to be free from the burden of paying extortionate management fees to Diamond Resorts every year, ie a potential further cost of nearly £80,000 up to 2054, this based on this year’s management fees which have been increased yet again by 13 per cent. We have been most grateful for your continued assurances throughout this case. Thank you to Anne for making the initial journey from Aberfeldy to put us in the picture. Phone calls from yourself and Bryan have kept us updated and have been most welcome. We wish you every success for the future.”
Pauline and Patrick Nicholls (January, 2017)
“I thought I would let you know that I have received a letter from the legal team informing us that we have no more payments to make to Diamond Resorts and that we are now free from the timeshare trap! I can’t believe how quick it has been and we have worked out that the fee we have paid will be returned in saved payments within six months from our termination date, not even taking into account any mis-sold payments you are having returned to us. My wife and I would just like to say how appreciative we are of the fast, efficient and professional job that Claims Solution Group have done for us. Thanks so much, we have been worrying for a long time about how we would cope with the Timeshare bill in our retirement, but this has been such a quick and worry free solution and we can’t thank you enough.”
Thomas Woods (December, 2016)
“Hi Melanie, Bryan and Tyrone.
Just to say a big Thank You for helping us with the termination of our Diamond Resorts points.We entered negotiations with you with trepidation, but it has been a smooth and successful journey. With a great sigh of relief we are out of the worry.
Once again thank you and I would definitely recommend you to other time share members.
Lesley and Terence Kaye (March, 2017)
"After 20 years of timeshare ownership, latterly with Diamond Resorts and due to the fact we did not want to continue our membership, we were contacted by a company in Tenerife who guaranteed us that they would get us out. This turned out to be a rogue company who took £14,000 from us and we got nothing from them. We then sought help from Bryan and the team at Claims Solution Group who were only too happy to help us. To date they have managed to get us a full refund from the rogue company in Tenerife, have also had our membership with Diamond Resorts relinquished and are almost finished with getting us a refund for a further 2 false contracts that Diamond put us into. Can't thank Bryan and the team enough for everything they have done for us so far and would urge anyone with a timeshare membership they want out of to contact these guys in the first instance. Top team!"
Christopher Boyd (May, 2017)
I would just like to say thank you for the work you have done to successfully terminate our connection with Diamond and to organise the refund of the money we paid for the Fractional points. In fact, you managed to reclaim over £2600 more in lost interest which is fantastic. Everything has gone smoothly and Legal have kept in touch with us throughout the process.
Thank you very much"
John Anderson (May, 2017)
"We are so pleased to have had our Timeshare liability ended with Pestana so quickly.
You have all been so efficient.
Anne and Gordon Naylor (June, 2017)
“We would like to thank you all at Claims Solution Group for the successful withdrawal from our Fractional Points Contract with Diamond Resorts International. Not cheap, but well worth the future freedom from the threat of ever-rising Maintenance Fees, and all without hassle from DRI administration.
A satisfactory conclusion. Thank you all again for your excellent service.”
Janette and Ken Prior - now ex-members (June, 2017)
"Our case to seek compensation from Diamond Resorts is nearing completion and the lawyer is extremely confident of success.
We would like to take this opportunity to thank Bryan Wilson and his team of lawyers for the professional service they provided to win our cases and to release us from these nightmare contracts with Diamond Resorts and ReClaimGC."
(Full copy of letter on Testimonials page)
Brian & Rosaline Lilly (June, 2017)
"Recently my wife died after a long illness and I reluctantly decided I could no longer make the annual pilgrimage to Loch Rannoch. We had enjoyed many years there and it was a highlight of our year. I tried the usual routes for having the Holiday Certificate reassigned but to no avail. A member of the Club mentioned Bryan Wilson of the Claims Solutions Group to me, and when I contacted him I was impressed by his enthusiasm and total confidence that he would be able to achieve the reassignment fairly speedily, where others had failed. I decided to put my trust in him and it was handsomely rewarded when he arranged a reassignment within a couple of months. It would have been even quicker if the Club had not been so busy and of course the certificate was in joint names so firstly it had to be reassigned to me alone before I could then arrange for Bryan to do his work. Even in this part, he was able to help (being local meant he could speedily access the administrators at the Highland Club).
In short, the Claims Solutions Group, particularly its Director Bryan Wilson, performed a first class job, quickly given the circumstances, and efficiently. They solved a great problem for me and were well worth the fee. I can highly recommend them."
Dr M Ford (June, 2017)
"Thank you, Bryan and all the staff at Claims Solution Group for settling the dispute between myself and Diamond Resorts about misleading information which lead them to miss sell holiday accommodation to us. Many companies contacted us with the promise of getting some return on our money but after listening to our story you guaranteed to rid us of Diamond forever by legally terminating our timeshare agreement. This you have done with very little inconvenience to ourselves.
We cannot thank you enough for ridding us of the weight from our shoulders.
I can recommend you to anyone who believes they have been miss sold Timeshares."
George and Viv Hamilton (September, 2017)
"Many thanks for processing the transfer and termination of my Mother`s Timeshare liability with Loch Rannoch Highland Club so expediently and smoothly, I am very grateful that this has been completed so satisfactorily."
All the very best,
David Clyne (October, 2017)
"Claims Solutions have dealt with our claim over the past 18 months regarding Fractional Ownership. We have found the company very competent and trustworthy. Bryan Wilson has dealt promptly and politely with any queries that we have had and a satisfactory outcome was achieved with our claim for mis-sold Fractional Ownership. We would have no hesitation in recommending this company to deal with any timeshare claim."
Mr and Mrs P Nicholls (December, 2017)
"Initially I had reservations but after meeting with Bryan and Eleanor of Claims Solution Group I entered into an agreement for the termination of my Timeshare Ownership. True to their word I was regularly updated on progress until several months later I was freed from my Timeshare contract. I would like to thank Claims Solution Group and their legal team for a professional service and successful outcome with no hidden costs."
Raymond Cairney (December, 2017)
"We would like to take this opportunity to publicly thank the team at Claims Solution Group in Aberfeldy for the swift and seamless termination of our timeshare contract with DRI.
Bryan and the team were in contact throughout and could not have been more helpful.
After many, many years of enjoyment we had noticed a significant change in the ethics of the business particularly after the takeover by Apollo which made us seriously question the direction the new company was taking.
As paying customers (via the not inconsiderable maintenance fees) we did not wish to be treated as “assets” rather than guests, which, is how we were beginning to feel.
Thanks guys, we’re free."
John & Jane Wattam (January, 2018)
"Firstly, to let you know we have received confirmation of our termination of ownership from Loch Rannoch Highland Club, for which we are most grateful.
We would like to thank you for your excellent service in processing the transfer and termination of our timeshare liabilities so swiftly and smoothly.
We would definitely recommend you to other timeshare owners who would like release from their obligations.
Thank you once again.
With our best regards"
Syd and Sheila Shaw (September 2018)
"Hope all is good with you and yours.
Just a short mail to thank you and your girls for the help and assistance you have given us regarding our timeshares.
The Solicitor dealing with our cases has now confirmed to us that the contract has been fully relinquished.
Talk sometime maybe.
Alan Usher (September 2018)
"I would like to thank Bryan and his team for helping me to finally get free from Diamond Resorts. I would highly recommend anyone in the same situation to get in touch with Claims Solution Group. The Team are very friendly, helpful and professional. The hassle free way they dealt with my case has been very reassuring and was completed satisfactory."
John Bate (September 2018)
"We used Claims Solution Group to get us out of our Timeshare. Claims Solution were brilliant; they led us along the road to our ‘DRexit’ supporting us through the legal process, as we collected all the necessary documentation and evidence. We receive our monthly phone updates which reassure us that we haven’t been forgotten."
"The team at Aberfeldy are incredibly friendly and helpful and can’t do enough for you. We are so grateful to them and highly recommended their services."
Zoe and Robert Smallman (October 2018)
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