Code of Ethics
At Claims Solution Group our business is built on reputation and recommendation, and as such our clients always come first. Honesty and integrity are our key values so if we can't provide the most cost effective solution for your situation, we are happy to provide free advice to help point you in the right direction.
It takes many good deeds to build a good reputation, and only one bad one to lose it. "Benjamin Franklin"
The ethical standards of Claims Solution Group already comply with the legal requirements for business trading, employment of staff and working conditions in the UK, but is this enough?
We demand more and our clients can expect the highest standards in all interactions as we strive to be known as a company that can be trusted to do what is right and honest. We are certain that this ethos will set us on the path to long-term success.
Why is it important?
We firmly believe that in business just as in life doing what is legal should never be confused with doing what is right!
Our code of ethics is something that we hold ourselves accountable to and reflects a commitment to maintain a reputation for honest, ethical conduct toward our clients, our staff and even our competitors.
By outlining our code of ethics, we hope to explain our principals and how they drive positive behaviour in all we do. This document may not cover everything but will describe the culture and company ethos we aim to create within the organisation.
Honest & Accurate Communication
We aim never to mislead those with whom we are communicating and will ensure that all conversations, letters, emails, quotes, contract information etc. are accurate. All statements made by Claims Solution Group and its representatives must be fair, honest and without the intent to mislead.
Our client relationships are without a doubt our most important assets. In all our dealings, we aim to act in good faith and represent our products, services, and capabilities accurately by promising only what can be delivered. We aim to have satisfied customers who have been provided with an excellent service. Our philosophy is that by proving ourselves to be reliable and going the extra mile to meet our client’s needs, we will succeed and we will never resort to any type of misrepresentation.
Relationships with Resorts, Operators and Competitors
Whilst we compete strongly in the marketplace for new business, we feel this must be done in the right way. There is no need to disparage the competition or indeed the resorts as this offers no long-term benefit to our business or our clients. Professional conduct, positive communication and the absence of negativity create trust and more importantly deliver results.
Fraud or intent to cheat, trick, steal, deceive, or lie is not only a criminal act but flies in the face of everything we stand for. Complete honesty is fundamental to our internal code of ethics and we place a high value on the integrity and accuracy of the information we provide.
We will not adjust our approach because a competitor has acted unethically. “We do what’s right because we believe it is right.”
Helping the Community
As an established local business and employer, we feel it is only right to reinvest a percentage of our profit back into our community. We have sponsorship commitments with local clubs as well supporting charitable causes that matter to us and the wider Perthshire community. Our policy is to encourage charitable activity by staff and support those who are giving personal time, effort and money to charitable causes.
We strive to ensure our working relationships are healthy, safe, pleasant and productive. The work environment at Claims Solution Group is free from discrimination or harassment based on race, colour, religion, sex, sexual orientation, age, national origin, or disability.
Just as we recognise the fact that all our clients face a unique set of circumstances, we welcome the differences and individual qualities of our fantastic employees.