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The End of the Line

"My wife and I first became involved in Timeshare ownership in 1984 through purchasing a week with Barratt International resorts. We thoroughly enjoyed our week and managed to exchange to all the Barratt resorts in Britain as well as having some great weeks at our home resort.

We visited a presentation given by the Grand Vacation Club in 1997 and purchased some points. In 2001 we transferred our Barratt week to GVC, thus giving us more points and more flexibility.

GVC, after a number of name changes, eventually became Diamond Resorts International and we enjoyed many good holidays in Britain, Europe and the USA. We thoroughly enjoyed the holidays and felt that we were getting good value for money.  We began to notice, however, that we were being subjected to the almost obligatory “information meeting” when we visited DRI resorts. These meetings, whilst beginning in a friendly, chatty manner, frequently descended into a long presentation which resulted in an “offer of the day” to buy more points.

Normally, we resisted all offers as we were happy with our number of points, although we did complain that there were very few destinations in Europe which really interested us.

Getting out is not easy

We began to ask questions about the possibility of getting out of the Club and, eventually, in 2015, we were informed that there was a mechanism to do this. Firstly, however, we had to become Silver Members and were told that we “had” to buy 5000 points (although, technically, we were only 1500 short of Silver at the time). We decided to go ahead as we were very keen to find a way of terminating our contract.

Whilst waiting for the two years of Silver membership which we were told was required before we could begin proceedings to leave DRI (we later found this to be untrue). Claims Solution Group, who were based in Aberfeldy, offered us a free consultation. Strangely enough, we had been in Aberfeldy for a short break and had noticed the office. We decided to take them up on their offer of a meeting to discuss the possibility of claiming back mis-sold points and finding a way of terminating our contract with DRI.

A very positive meeting

We visited Aberfeldy and had a very positive meeting with Bryan Wilson (Business Director) and Anne Ormond (Senior Consultant). The meeting was conducted in a very professional manner, something which has continued throughout all of our other dealings with them. Bryan has always kept us fully informed of the up to date situation in regard to our claim and has worked closely with their legal team.

So far we have received a refund of the sum of money which we were required to pay in 2015 to become Silver members and our contract with DRI has been terminated.

There are costs involved in this process, but that has to be expected. Suffice to say that, the amount of paperwork and legal dealings which have been undertaken by this group of people, could not have been completed successfully by an individual and they have taken all of the pressure from us.

Thoroughly recommend

I would thoroughly recommend talking to Bryan and his team – it is unlike most meetings with Timeshare personnel. They have always kept us abreast of the situation and have done exactly as they promised. We feel very relieved to have been able to terminate our contract at a time suitable to us because of advancing years and some health related problems."

Bob & Doreen Dalrymple (May, 2017)

“We would like to thank the team at Claims Solution Group for their support and professionalism in the handling of our case. Approximately 4 years ago we paid a substantial amount of money to a Canarian legal company to fight our case against Diamond Resorts. We also had to pay for a trip to Tenerife to attend a supposed court case that never actually happened. Then, during 2016 we received communication from advising us that we had lost our case and asking us to pay them further substantial funds for an appeal. We became very suspicious at this point and contacted Bryan Wilson at Claims Solution Group to take over our case. Two months after hiring them, they have successfully terminated our contract with Diamond Resorts and are currently in the process of claiming refunds from Diamond Resorts and the legal firm.”

Brian and Rosaline Lilly (February, 2017)

“We would like to thank Claims Solution Group for their work on our behalf. Sean Brinkman, the senior consultant, explained clearly the process time scale and costs of your work with the timeshare company. The whole process has been efficiently and skilfully carried out. Our thanks to Bryan Wilson, the director of Claims Solution Group, for guiding us through the requirements, and keeping us informed at regular intervals. Your legal partners were very efficient, and we were pleased to receive their protection certificate of indemnity. We would recommend anyone with timeshare problem to contact Claims Solution Group for advice and help.”

Michael and Sonia Cage (January, 2017)

"After 20 years of timeshare ownership, latterly with Diamond Resorts and due to the fact we did not want to continue our membership, we were contacted by a company in Tenerife who guaranteed us that they would get us out. This turned out to be a rogue company who took £14,000 from us and we got nothing from them. We then sought help from Bryan and the team at Claims Solution Group who were only too happy to help us. To date they have managed to get us a full refund from the rogue company in Tenerife, have also had our membership with Diamond Resorts relinquished and are almost finished with getting us a refund for a further 2 false contracts that Diamond put us into. Can't thank Bryan and the team enough for everything they have done for us so far and would urge anyone with a timeshare membership they want out of to contact these guys in the first instance. Top team!"

Christopher Boyd (May, 2017)

“I thought I would let you know that I have received a letter from the legal team informing us that we have no more payments to make to Diamond Resorts and that we are now free from the timeshare trap! I can’t believe how quick it has been and we have worked out that the fee we have paid will be returned in saved payments within six months from our termination date, not even taking into account any mis-sold payments you are having returned to us. My wife and I would just like to say how appreciative we are of the fast, efficient and professional job that Claims Solution Group have done for us. Thanks so much, we have been worrying for a long time about how we would cope with the Timeshare bill in our retirement, but this has been such a quick and worry free solution and we can’t thank you enough.”

Thomas Woods (December, 2016)

“Hi Melanie, Bryan and Tyrone. 
Just to say a big Thank You for helping us with the termination of our Diamond Resorts points. We entered negotiations with you with trepidation, but it has been a smooth and successful journey. With a great sigh of relief we are out of the worry.
Once again thank you and I would definitely recommend you to other time share members.

Lesley and Terence Kaye (March, 2017) 

"Hi Bryan, 

I would just like to say thank you for the work you have done to successfully terminate our connection with Diamond and to organise the refund of the money we paid for the Fractional points. In fact, you managed to reclaim over £2600 more in lost interest which is fantastic. Everything has gone smoothly and Legal have kept in touch with us throughout the process.

Thank you very much"

John Anderson (May, 2017)

"We are so pleased to have had our Timeshare liability ended with Pestana so quickly. 

You have all been so efficient.

Thank you"

Yours sincerely,

Anne and Gordon Naylor (June, 2017)

“We would like to thank you all at Claims Solution Group for the successful withdrawal from our Fractional Points Contract with Diamond Resorts International. Not cheap, but well worth the future freedom from the threat of ever-rising Maintenance Fees, and all without hassle from DRI administration.

A satisfactory conclusion. Thank you all again for your excellent service.”

Janette and Ken Prior - now ex-members (June, 2017)

Case Against ReClaimGC

In September of 2016 we made contact with Bryan Wilson from Claims Solution Group to discuss our situation with Diamond Resorts and ReClaimGC. Diamond Resorts are a Timeshare Company which we wanted to terminate our contract with and ReClaimGC were Spanish Lawyers we hired to achieve this termination. It became very clear after a period of approximately 4 years that the Spanish Lawyers were not capable of managing our case even after the substantial sum of money we paid them.

Following in-depth discussions with Bryan he created a clear plan of action to help us break our contract with Diamond Resorts and to get Compensation from ReClaimGC, as outlined below:

  • Terminate Contract with Diamond Resorts
  • Seek compensation from ReClaimGC
  • Seek compensation from Diamond Resorts

Bryan and his team of lawyers then began to build our cases against Diamond Resorts and ReClaimGC and executed the appropriate steps to win our cases.

After approximately 3 months we received confirmation from the lawyer working on the Diamond Resorts case that they had successfully terminated our contract with Diamond Resorts. During this period we received a professional service from the lawyer leading up to this successful outcome.

After approximately 9 months we received confirmation from the lawyer working on the ReClaimGC case that we had won our case. This involved us receiving a full refund of our fees paid to the Spanish Lawyers and also interest on these fees. An excellent outcome and again we received a professional service from the lawyer.

Our case to seek compensation from Diamond Resorts is nearing completion and the lawyer is extremely confident of success.

We would like to take this opportunity to thank Bryan Wilson and his team of lawyers for the professional service they provided to win our cases and to release us from these nightmare contracts with Diamond Resorts and ReClaimGC.

Brian & Rosaline Lilly (June, 2017)

"Recently my wife died after a long illness and I reluctantly decided I could no longer make the annual pilgrimage to Loch Rannoch. We had enjoyed many years there and it was a highlight of our year. I tried the usual routes for having the Holiday Certificate reassigned but to no avail. A member of the Club mentioned Bryan Wilson of the Claims Solutions Group to me, and when I contacted him I was impressed by his enthusiasm and total confidence that he would be able to achieve the reassignment fairly speedily, where others had failed. I decided to put my trust in him and it was handsomely rewarded when he arranged a reassignment within a couple of months. It would have been even quicker if the Club had not been so busy and of course the certificate was in joint names so firstly it had to be reassigned to me alone before I could then arrange for Bryan to do his work. Even in this part, he was able to help (being local meant he could speedily access the administrators at the Highland Club).

In short, the Claims Solutions Group, particularly its Director Bryan Wilson, performed a first class job, quickly given the circumstances, and efficiently. They solved a great problem for me and were well worth the fee. I can highly recommend them."

Dr M Ford (June, 2017)

"Thank you, Bryan and all the staff at Claims Solution Group for settling the dispute between myself and Diamond Resorts about misleading information which lead them to miss sell holiday accommodation to us. Many companies contacted us with the promise of getting some return on our money but after listening to our story you guaranteed to rid us of Diamond forever by legally terminating our timeshare agreement. This you have done with very little inconvenience to ourselves.

We cannot thank you enough for ridding us of the weight from our shoulders.

I can recommend you to anyone who believes they have been miss sold Timeshares."

Thanks again,

George and Viv Hamilton (September, 2017)

"Many thanks for processing the transfer and termination of my Mother`s Timeshare liability with Loch Rannoch Highland Club so expediently and smoothly, I am very grateful that this has been completed so satisfactorily."

all the very best,

David Clyne (October, 2017)

"Claims Solutions have dealt with our claim over the past 18 months regarding Fractional Ownership. We have found the company very competent and trustworthy. Bryan Wilson has dealt promptly and politely with any queries that we have had and a satisfactory outcome was achieved with our claim for mis-sold Fractional Ownership. We would have no hesitation in recommending this company to deal with any timeshare claim."

Yours sincerely,

Mr and Mrs P Nicholls(December, 2017)

"Initially I had reservations but after meeting with Bryan and Eleanor of Claims Solution Group I entered into an agreement for the termination of my Timeshare Ownership.True to their word I was regularly updated on progress until several months later I was freed from my Timeshare contract.I would like to thank Claims Solution Group and their legal team for a professional service and successful outcome with no hidden costs."

Raymond Cairney (December, 2017)

"We would like to take this opportunity to publicly thank the team at Claims Solution Group in Aberfeldy for the swift and seamless termination of our timeshare contract with DRI.

Bryan and the team were in contact throughout and could not have been more helpful.

After many, many years of enjoyment we had noticed a significant change in the ethics of the business particularly after the takeover by Apollo which made us seriously question the direction the new company was taking.

As paying customers (via the not inconsiderable maintenance fees) we did not wish to be treated as “assets” rather than guests, which, is how we were beginning to feel.

Thanks guys, we’re free."

John & Jane Wattam (January, 2018)

"Firstly, to let you know we have received confirmation of our termination of ownership from Loch Rannoch Highland Club, for which we are most grateful.

We would like to thank you for your excellent service in processing the transfer and termination of our timeshare liabilities so swiftly and smoothly.

We would definitely recommend you to other timeshare owners who would like release from their obligations.

Thank you once again.

With our best regards"

Syd and Sheila Shaw (September 2018)

"Hope all is good with you and yours.

Just a short mail to thank you and your girls for the help and assistance you have given us regarding our timeshares.

The Solicitor dealing with our cases has now confirmed to us that the contract has been fully relinquished.

Talk sometime maybe.

Kind regards"

Alan Usher (September 2018)

"I would like to thank Bryan and his team for helping me to finally get free from Diamond Resorts. I would highly recommend anyone in the same situation to get in touch with Claims Solution Group. The Team are very friendly, helpful and professional. The hassle free way they dealt with my case has been very reassuring and was completed satisfactory."

John Bate (September 2018)

"We used Claims Solution Group to get us out of our Timeshare. Claims Solution were brilliant; they led us along the road to our ‘DRexit’ supporting us through the legal process, as we collected all the necessary documentation and evidence. We receive our monthly phone updates which reassure us that we haven’t been forgotten."

"The team at Aberfeldy are incredibly friendly and helpful and can’t do enough for you. We are so grateful to them and highly recommended their services."

Zoe and Robert Smallman (October 2018)

"ALL of us with timeshare that we want to get out of are ALWAYS ALWAYS dubious of promises and guarantees that this time is different; this time though, IT IS!"

"Claims Solution Group put you at ease, take all the hassle, and don't care if you ring them all the time asking for updates. The thing is, you don't need to; if there is any news, they are straight in to you, but it didn't stop me calling, and they always have time for you and make you feel like a friend is helping you out."

I am out of mine, no more fees, no more timeshare, no more worries that the kids will end up paying for it later, no ore broken promises or sales pitches during the next holiday......if you manage to get the dates you want!

Just awaiting the team to sort out the financial reimbursement side now!

Guy Morris (October 2018)