The End of the Line
"My wife and I first became involved in Timeshare ownership in 1984 through purchasing a week with Barratt International resorts. We thoroughly enjoyed our week and managed to exchange to all the Barratt resorts in Britain as well as having some great weeks at our home resort.
We visited a presentation given by the Grand Vacation Club in 1997 and purchased some points. In 2001 we transferred our Barratt week to GVC, thus giving us more points and more flexibility.
GVC, after a number of name changes, eventually became Diamond Resorts International and we enjoyed many good holidays in Britain, Europe and the USA. We thoroughly enjoyed the holidays and felt that we were getting good value for money. We began to notice, however, that we were being subjected to the almost obligatory “information meeting” when we visited DRI resorts. These meetings, whilst beginning in a friendly, chatty manner, frequently descended into a long presentation which resulted in an “offer of the day” to buy more points.
Normally, we resisted all offers as we were happy with our number of points, although we did complain that there were very few destinations in Europe which really interested us.
Getting out is not easy
We began to ask questions about the possibility of getting out of the Club and, eventually, in 2015, we were informed that there was a mechanism to do this. Firstly, however, we had to become Silver Members and were told that we “had” to buy 5000 points (although, technically, we were only 1500 short of Silver at the time). We decided to go ahead as we were very keen to find a way of terminating our contract.
Whilst waiting for the two years of Silver membership which we were told was required before we could begin proceedings to leave DRI (we later found this to be untrue). Claims Solution Group, who were based in Aberfeldy, offered us a free consultation. Strangely enough, we had been in Aberfeldy for a short break and had noticed the office. We decided to take them up on their offer of a meeting to discuss the possibility of claiming back mis-sold points and finding a way of terminating our contract with DRI.
A very positive meeting
We visited Aberfeldy and had a very positive meeting with Bryan Wilson (Business Director) and Anne Ormond (Senior Consultant). The meeting was conducted in a very professional manner, something which has continued throughout all of our other dealings with them. Bryan has always kept us fully informed of the up to date situation in regard to our claim and has worked closely with their legal team.
So far we have received a refund of the sum of money which we were required to pay in 2015 to become Silver members and our contract with DRI has been terminated.
There are costs involved in this process, but that has to be expected. Suffice to say that, the amount of paperwork and legal dealings which have been undertaken by this group of people, could not have been completed successfully by an individual and they have taken all of the pressure from us.
I would thoroughly recommend talking to Bryan and his team – it is unlike most meetings with Timeshare personnel. They have always kept us abreast of the situation and have done exactly as they promised. We feel very relieved to have been able to terminate our contract at a time suitable to us because of advancing years and some health related problems."
Bob & Doreen Dalrymple (May, 2017)
“We would like to thank the team at Claims Solution Group for their support and professionalism in the handling of our case. Approximately 4 years ago we paid a substantial amount of money to a Canarian legal company to fight our case against Diamond Resorts. We also had to pay for a trip to Tenerife to attend a supposed court case that never actually happened. Then, during 2016 we received communication from advising us that we had lost our case and asking us to pay them further substantial funds for an appeal. We became very suspicious at this point and contacted Bryan Wilson at Claims Solution Group to take over our case. Two months after hiring them, they have successfully terminated our contract with Diamond Resorts and are currently in the process of claiming refunds from Diamond Resorts and the legal firm.”
Brian and Rosaline Lilly (February, 2017)
“We would like to thank Claims Solution Group for their work on our behalf. Sean Brinkman, the senior consultant, explained clearly the process time scale and costs of your work with the timeshare company. The whole process has been efficiently and skilfully carried out. Our thanks to Bryan Wilson, the director of Claims Solution Group, for guiding us through the requirements, and keeping us informed at regular intervals. Your legal partners were very efficient, and we were pleased to receive their protection certificate of indemnity. We would recommend anyone with timeshare problem to contact Claims Solution Group for advice and help.”
Michael and Sonia Cage (January, 2017)
"After 20 years of timeshare ownership, latterly with Diamond Resorts and due to the fact we did not want to continue our membership, we were contacted by a company in Tenerife who guaranteed us that they would get us out. This turned out to be a rogue company who took £14,000 from us and we got nothing from them. We then sought help from Bryan and the team at Claims Solution Group who were only too happy to help us. To date they have managed to get us a full refund from the rogue company in Tenerife, have also had our membership with Diamond Resorts relinquished and are almost finished with getting us a refund for a further 2 false contracts that Diamond put us into. Can't thank Bryan and the team enough for everything they have done for us so far and would urge anyone with a timeshare membership they want out of to contact these guys in the first instance. Top team!"
Christopher Boyd (May, 2017)
“I thought I would let you know that I have received a letter from the legal team informing us that we have no more payments to make to Diamond Resorts and that we are now free from the timeshare trap! I can’t believe how quick it has been and we have worked out that the fee we have paid will be returned in saved payments within six months from our termination date, not even taking into account any mis-sold payments you are having returned to us. My wife and I would just like to say how appreciative we are of the fast, efficient and professional job that Claims Solution Group have done for us. Thanks so much, we have been worrying for a long time about how we would cope with the Timeshare bill in our retirement, but this has been such a quick and worry free solution and we can’t thank you enough.”
Thomas Woods (December, 2016)
“Hi Melanie, Bryan and Tyrone.
Just to say a big Thank You for helping us with the termination of our Diamond Resorts points. We entered negotiations with you with trepidation, but it has been a smooth and successful journey. With a great sigh of relief we are out of the worry.
Once again thank you and I would definitely recommend you to other time share members.
Lesley and Terence Kaye (March, 2017)
I would just like to say thank you for the work you have done to successfully terminate our connection with Diamond and to organise the refund of the money we paid for the Fractional points. In fact, you managed to reclaim over £2600 more in lost interest which is fantastic. Everything has gone smoothly and Legal have kept in touch with us throughout the process.
Thank you very much"
John Anderson (May, 2017)
"We are so pleased to have had our Timeshare liability ended with Pestana so quickly.
You have all been so efficient.
Anne and Gordon Naylor (June, 2017)
“We would like to thank you all at Claims Solution Group for the successful withdrawal from our Fractional Points Contract with Diamond Resorts International. Not cheap, but well worth the future freedom from the threat of ever-rising Maintenance Fees, and all without hassle from DRI administration.
A satisfactory conclusion. Thank you all again for your excellent service.”
Janette and Ken Prior - now ex-members (June, 2017)
Case Against ReClaimGC
In September of 2016 we made contact with Bryan Wilson from Claims Solution Group to discuss our situation with Diamond Resorts and ReClaimGC. Diamond Resorts are a Timeshare Company which we wanted to terminate our contract with and ReClaimGC were Spanish Lawyers we hired to achieve this termination. It became very clear after a period of approximately 4 years that the Spanish Lawyers were not capable of managing our case even after the substantial sum of money we paid them.
Following in-depth discussions with Bryan he created a clear plan of action to help us break our contract with Diamond Resorts and to get Compensation from ReClaimGC, as outlined below:
- Terminate Contract with Diamond Resorts
- Seek compensation from ReClaimGC
- Seek compensation from Diamond Resorts
Bryan and his team of lawyers then began to build our cases against Diamond Resorts and ReClaimGC and executed the appropriate steps to win our cases.
After approximately 3 months we received confirmation from the lawyer working on the Diamond Resorts case that they had successfully terminated our contract with Diamond Resorts. During this period we received a professional service from the lawyer leading up to this successful outcome.
After approximately 9 months we received confirmation from the lawyer working on the ReClaimGC case that we had won our case. This involved us receiving a full refund of our fees paid to the Spanish Lawyers and also interest on these fees. An excellent outcome and again we received a professional service from the lawyer.
Our case to seek compensation from Diamond Resorts is nearing completion and the lawyer is extremely confident of success.
We would like to take this opportunity to thank Bryan Wilson and his team of lawyers for the professional service they provided to win our cases and to release us from these nightmare contracts with Diamond Resorts and ReClaimGC.
Brian & Rosaline Lilly (June, 2017)
"Recently my wife died after a long illness and I reluctantly decided I could no longer make the annual pilgrimage to Loch Rannoch. We had enjoyed many years there and it was a highlight of our year. I tried the usual routes for having the Holiday Certificate reassigned but to no avail. A member of the Club mentioned Bryan Wilson of the Claims Solutions Group to me, and when I contacted him I was impressed by his enthusiasm and total confidence that he would be able to achieve the reassignment fairly speedily, where others had failed. I decided to put my trust in him and it was handsomely rewarded when he arranged a reassignment within a couple of months. It would have been even quicker if the Club had not been so busy and of course the certificate was in joint names so firstly it had to be reassigned to me alone before I could then arrange for Bryan to do his work. Even in this part, he was able to help (being local meant he could speedily access the administrators at the Highland Club).
In short, the Claims Solutions Group, particularly its Director Bryan Wilson, performed a first class job, quickly given the circumstances, and efficiently. They solved a great problem for me and were well worth the fee. I can highly recommend them."
Dr M Ford (June, 2017)
"Thank you, Bryan and all the staff at Claims Solution Group for settling the dispute between myself and Diamond Resorts about misleading information which lead them to miss sell holiday accommodation to us. Many companies contacted us with the promise of getting some return on our money but after listening to our story you guaranteed to rid us of Diamond forever by legally terminating our timeshare agreement. This you have done with very little inconvenience to ourselves.
We cannot thank you enough for ridding us of the weight from our shoulders.
I can recommend you to anyone who believes they have been miss sold Timeshares."
George and Viv Hamilton (September, 2017)
"Many thanks for processing the transfer and termination of my Mother`s Timeshare liability with Loch Rannoch Highland Club so expediently and smoothly, I am very grateful that this has been completed so satisfactorily."
all the very best,
David Clyne (October, 2017)
"Claims Solutions have dealt with our claim over the past 18 months regarding Fractional Ownership. We have found the company very competent and trustworthy. Bryan Wilson has dealt promptly and politely with any queries that we have had and a satisfactory outcome was achieved with our claim for mis-sold Fractional Ownership. We would have no hesitation in recommending this company to deal with any timeshare claim."
Mr and Mrs P Nicholls(December, 2017)
"Initially I had reservations but after meeting with Bryan and Eleanor of Claims Solution Group I entered into an agreement for the termination of my Timeshare Ownership. True to their word I was regularly updated on progress until several months later I was freed from my Timeshare contract. I would like to thank Claims Solution Group and their legal team for a professional service and successful outcome with no hidden costs."
Raymond Cairney (December, 2017)
"We would like to take this opportunity to publicly thank the team at Claims Solution Group in Aberfeldy for the swift and seamless termination of our timeshare contract with DRI.
Bryan and the team were in contact throughout and could not have been more helpful.
After many, many years of enjoyment we had noticed a significant change in the ethics of the business particularly after the takeover by Apollo which made us seriously question the direction the new company was taking.
As paying customers (via the not inconsiderable maintenance fees) we did not wish to be treated as “assets” rather than guests, which, is how we were beginning to feel.
Thanks guys, we’re free."
John & Jane Wattam (January, 2018)
"Firstly, to let you know we have received confirmation of our termination of ownership from Loch Rannoch Highland Club, for which we are most grateful.
We would like to thank you for your excellent service in processing the transfer and termination of our timeshare liabilities so swiftly and smoothly.
We would definitely recommend you to other timeshare owners who would like release from their obligations.
Thank you once again.
With our best regards"
Syd and Sheila Shaw (September 2018)
"Hope all is good with you and yours.
Just a short mail to thank you and your girls for the help and assistance you have given us regarding our timeshares.
The Solicitor dealing with our cases has now confirmed to us that the contract has been fully relinquished.
Talk sometime maybe.
Alan Usher (September 2018)
"I would like to thank Bryan and his team for helping me to finally get free from Diamond Resorts. I would highly recommend anyone in the same situation to get in touch with Claims Solution Group. The Team are very friendly, helpful and professional. The hassle free way they dealt with my case has been very reassuring and was completed satisfactory."
John Bate (September 2018)
"We used Claims Solution Group to get us out of our Timeshare. Claims Solution were brilliant; they led us along the road to our ‘DRexit’ supporting us through the legal process, as we collected all the necessary documentation and evidence. We receive our monthly phone updates which reassure us that we haven’t been forgotten."
"The team at Aberfeldy are incredibly friendly and helpful and can’t do enough for you. We are so grateful to them and highly recommended their services."
Zoe and Robert Smallman (October 2018)
"ALL of us with timeshare that we want to get out of are ALWAYS ALWAYS dubious of promises and guarantees that this time is different; this time though, IT IS!"
"Claims Solution Group put you at ease, take all the hassle, and don't care if you ring them all the time asking for updates. The thing is, you don't need to; if there is any news, they are straight in to you, but it didn't stop me calling, and they always have time for you and make you feel like a friend is helping you out."
I am out of mine, no more fees, no more timeshare, no more worries that the kids will end up paying for it later, no ore broken promises or sales pitches during the next holiday......if you manage to get the dates you want!
Just awaiting the team to sort out the financial reimbursement side now!
Guy Morris (October 2018)
Just a note to say thank you for relieving my wife and I of a burden which had deeply concerned us in recent years, since, through age, we were no longer able to enjoy our Loch Rannoch Highland Club timeshare week. We had advertised it for sale for £1 for a number of years and entered it in the Club's annual draw for buy-back without success. It was, therefore, a huge relief when the Club's Assignation Manager gave me your contact details and our timeshare was transferred quickly and very professionally.
I should add that our lawyer was also relieved that he did not have to provide for that in-perpetuity contract in our executry.
Alistair Beaton (February 2019)
"I would like to endorse Claims Solution Group, Aberfeldy for handling our extraction from Timeshare Ownership in a professional manner, with the minimum of hassle. There was good communication during the whole process to let us know how it was all proceeding".
Mary - Somerset (February 2019)
"When we first decided to end our Timeshare agreement we looked on the internet for a company to do this,there were so many to choose from and we decided on one company that seemed to be the right one. After meeting their Rep in a rented office in York and having sat with him for over an hour we seemed to have found the right one, however after paying a deposit by credit card the balance had to be paid by cheque which we did and signed all the forms required. After over six months we had heard nothing and went online to find the companies email address only to find the company was not what it seemed,there were stories of it being a scam and con and the phone numbers never got answered which turned out to be true which meant we had lost our money as we had paid by cheque with no recourse of regaining a considerable sum.
Whilst on the Internet we saw the Claims Solution Group advert and we talked it over before deciding to go and meet them in their office on Merseyside as we were now very cautious of being conned again. What a diference we found there, a proper office not a rented room and people who seemed to know what they where talking about,very polite and instructive as to what we needed to do. We spent most of the afternoon there as everything was explained in great detail and the steps forward laid out. Another thing was that payment was by Credit Card so we had recourse to reclaim our money if anything went wrong. Now we no longer have a Timeshare and Claims Solution Group have kept us fully informed all through the procedure being in contact every six weeks or so that we are kept up to date with everything that was needed. If you need a Company you can trust then you only have to go Claims Solution Group they DO WHAT IT SAYS ON THE TIN."
David & Maureen Dowling (March 2019)
"To Everyone at Claims Solution Group,
We would just like to to say a huge thank you to all of you for getting us out of our timeshare. We greatly appreciated your care, knowledge and expertise. It was really refreshing for someone to actually do what they say they are going to do and keeping us in the loop with regular phone calls. It is all the little things put together which made the whole process much easier.
Thank you all once again"
The Tuslers (March 2019)
"We have had a timeshare in Portugal for over 26 years. We used it and were happy for some years but recently, we were getting increasingly dissatisfied with it. We couldn't find any availability for the dates we wanted which we were told are in high demand because they were during the school holidays. However, being a teacher, I can not have time off any other time but during the school holidays. The second reason we wanted to terminate our contract was that maintenance fees were going up every year by more than the rate of inflation and there was no explanation as to what the money was used for. It became apparent that we were not making any use of the timeshare and what is more, we were going to leave debt to our children who would have needed to continue to pay the maintenance fee for the share of the flat in Portugal. We contacted several companies specializing in timeshare termination. Claim Solution Group were the ones that were more responsive, contacting us and arranging a home visit to explain the process.
Their representative visited us at home during the weekend at a time convenient for us. We talked through the process we needed to go through and he answered all our questions. He personally collected all documents needed for the lawyers. The process had begun. It was a long process of about 8 months but I believe, that is the lawful time for negotiation and time for response for the management company. Meanwhile, we had a named person from Claim Solution Group, who we could talk to, ring and who rang us regularly to keep us informed about the progress of our case.
The Law firm has sent us all the final documents for the cancellation of the timeshare.
What is more, our named person from Claim Solution Group still rings us from time to time to keep in touch or to reassure us that they are still there in case we need them or we have any questions or demands from the timeshare company.
This was a long and expensive process but well worth it."
Dimitar and Lilia Mirtchev (March 2019)
"We were introduced to Claims Solution Group by a third party as a way of helping us to exit our time share. For the first few months there seemed not to be any progress and we were beginning to think we had made an error in accepting this route. However we were then kept in touch with the progress and finally a successful conclusion was reached at the year end. We would be happy to recommend Claims Solution Group should others find it difficult to exit their time shares."
John and Jane Watson (March 2019)
"Just want to say thanks for all your help in assisting me to successfully completing the termination of my Timeshare. I can highly recommend Claims Solution Group. They are friendly,easy to talk to and maintain regular contact at every stage of the process."
James McCaughan (March 2019)
"I would be happy to recommend the services of "The Claims Solutions Group”, on the basis of the work done and services rendered so far in relation to terminating my timeshare.
All of the explanations and promises given by your representative have so far been met in full. In addition to this I have had regular, helpful, friendly and informative communications from your office. These updates have taken the form of both written and regular telephone updates on progress, any questions I have had have been answered to my satisfaction, either immediately, or if your representative did not have the answer immediately to hand they have gone away to seek the necessary information, and have rung me back in a timely fashion with the appropriate information. I find this refreshing that rather than being “fobbed off”, with a partial answer, your people always make sure that they are 100% correct in their answers.
I look forward with your continued assistance to the completion of the second part of the work you are undertaking on my behalf, that is the recovery of the monies paid to the timeshare company."
Nick Whitby (April 2019)
"We used the Claim Solutions Group to get us out of our timeshare in Tenerife, which had we realised at the time, was to become a major issue not only for ourselves but our family, as there seemed no way out despite numerous attempts to do so. Following a personal visit, Claim Solutions took our case and today we are no longer tied into a timeshare, taken out some 20 years ago.
Throughout the process, which took many months, Claim Solutions kept us fully informed at regular intervals on the progress they were making. This we found very helpful as well as reassuring.
Eventually the day came when we received the news that our timeshare in Tenerife had been terminated and that Claim Solutions would continue with our case to claim back any compensation we are due.
We are very grateful for all the work Claim Solutions did on our behalf and for their professionalism throughout."
Neil and Lorraine Beacock (April 2019)
"Hi Kimberly nice speaking to you today I am writing to say what service you done for us that it was a smooth transaction you were all very helpful in explaining in detail all that was done, many thanks for the excellent job you have done for us"
Colin and Bernadette Savage (April 2019)
"Further to our recent communications regarding my time share I had with RCI.
I would like to thank all your team for the prompt and professional manor in which my terminationn of contract was dealt with. I would defiantly recommend your company to others in my situation"
Gwyn Hadridge (April 2019)
"We would like to take this opportunity to express our appreciation to your company and staff of Claim Solution Group for your efforts, support and professionalism in dealing with our successful complaint regarding our Timeshare and Points and our removal from the contract with Diamond Resorts. This has resulted in no further payments of Management Fees.
We also appreciate the ongoing assistance with claims for recompense due to mis-selling of Points and Fractions, which is being handled by your Legal team.
We would gladly recommend your company to other unhappy Timeshare and Point System customers, who require prompt and efficient assistance while dealing with unscrupulous companies."
Peter & Christine - Ex-Diamond Resorts Members (May 2019)
"Wendy and I are very satisfied with the progress made in terminating our Diamond Points contracts.
It had previously taken many years and more a number of other organisation before we made this progress with CSG."
Peter & Wendy Brady (May 2019)
"We have been very pleased with the work done by Claims Solution Group and their legal partners. It has taken a very long time to progress our claim, due to the Financial Ombudsman Service, but Claims Solutions give us regular updates and we have an indemnity insurance certificate from their legal partners."
Angela Mitchell (June 2019)
"Many thanks for the wonderful work you all have done whilst getting me out of CLC membership. I really appreciate the brilliant communication and support throughout the process. It's been fantastic!"
Sarah McCann (June 2019)
"The meeting in Aberfeldy was very informative. I gave them the go ahead to terminate my contract with Silverpoint. You carried out the termination very quickly and I am very satisfied with your work. Now looking forward to getting a settlement."
Colin Hampton (June 2019)
"Thank you for the work carried out by Claims Solutions Group on behalf of My wife Ursula and myself.
The success thus far in terminating the agreement was most welcome. We had spent many years trying to achieve this and it cost us an enormous amount of money. No positive result and Claims solutions achieved the termination of the contract speedily and without fuss. Well done to all concerned.
We look forward to the next stage but we are aware that these matters do take time."
Chris & Ursula Albrow (June 2019)
"To show our appreciation for the quick and professional manor in which you terminated our association with Diamond Resorts. Thanks too for the information regarding the reclaiming of our expenditure with other failed companies. "
D & V Whittington (July 2019)
"Thanks to Claims Solutions Group they got us out of diamond resorts timeshare they kept us up to date every month so easy to contact and they are in Scotland so very contactable we are very pleased to know they are doing the claims thank you Claims Solutions Group."
John & Dee Spooner (July 2019)
"My wife & I have been very pleased with the service from Claims Solution Group to aid our exit from a two-week timeshare ownership in Florida. We had been trying to sell the timeshare for some years, having paid for advertising (suggested by the ownership company) but with absolutely no success and no enquiries. The maintenance fees were increasing in addition. CSG contacted us about 18 month ago & gave us an excellent service with regular updates on the progress of our guaranteed exit form the ownership. Other than the initial paperwork we had nothing else to do ourselves. We have been finally released form the ownership contract, much to our delight. The overall costs will be quickly recouped by the cessation of the annual maintenance fees. We found all the staff at both companies really friendly, cooperative and easy to deal with - we cannot recommend them highly enough."
Ian & Hazel Wales (August 2019)
"We thought we would never get out of this Diamond Resorts nightmare, we had been lied to and had money taken from us for which we received a poor or none existing service. Then our prayer were answered, The Claims Solution Group, they explained what they could do, how it would happen, and the likely time it would take. They have been true to their word and we can’t thank them enough, we have found the Claims Solution Group to be very professional and friendly with regular update calls on our case, including progress and position within the claim process. We cannot recommend them more highly, with a named person to contact us and help with our enquiries they are excellent."
Steve & Sally Harris (August 2019)
"I was approached in November 2018 by Claims Solution Group (CSG) asking if I would like to terminate my timeshare contract with Diamond Resorts. Both my wife and I had been talking about this for a while but me being a very sceptical person wasn’t sure how to proceed as there are numerous people out there wanting to scam you. With the thought that we needed to do something, we agreed for an agent to come and give us talk about the process.
The agent came to our house and gave a very in depth talk about how the process would work and which firm of solicitors they used. I was impressed with the talk but being the person I am, I was still not willing to sign up until my wife pointed out that at some time I was going to have to trust someone sooner or later if I ever wanted to get out of this timeshare contract.
The whole process took about 6 months but we were kept informed throughout. Starting the end of November and having Christmas and the New Year with In the time of the termination stretched the process out. CSG rang me every week giving us the latest position as to where we were in the process and were always on hand to answer any questions that we had.
We were verbally advised in May and received our letter at the end of May to say our contract with Diamond Resorts was now terminated. The two things that mainly concerned me with the timeshare was the rising costs of maintenance and the perpetuity contract which meant that it would pass on to our children regardless of whether they wanted it or not. I’m glad my wife gave me that bit of a push to start the process as I feel it’s a big weight lifted from me now."
Mr J. Manns (August 2019)
"At the time of writing we are very impressed with your service may it continue."
Ann & Peter Johnson (August 2019)
"We would like to thank the team at Claims Solution and their legal team for their hard work on our behalf to successfully terminate our contract with Diamond Resorts. We are pleased to be free of the burden of paying extortionate management fees every year. My wife and I would like just to say how appreciative we are of the fast, efficient and professional work that you have done for us.
We understand that you are now putting all your efforts into claiming compensation for us. Once again thank you so much and we would definitely recommend you to other time share members."
Adrian and Janet James (August 2019)
"I want to thank you for getting rid of my timeshare with Diamond Resorts which was done very quickly and with no hassle which we both have appreciated.
Once again thank you"
Jean Mitchell (September 2019)
"Claims Solution Group have been very thorough and professional dealing with our exit from a major multinational holiday company.
All members of staff have been very polite and have treated us well; and have had some good laughs along the way (where appropriate). It has felt like talking to good friends.
Claims Solution Group have kept us up to date with the progress through regular courtesy calls.
We recommend Claims Solution Group very highly and will not hesitate to recommend them to family and friends or use them again (although we hope not to need them again)."
Mr and Mrs Rhodes (October 2019)
"Since my wife and I approached Claims Solution Group a few months ago we have been impressed with the service and support we have received from them. We are delighted with the progress that has been made with our claim and have no hesitation in recommending Claims Solutions."
Mr and Mrs Maddock (October 2019)
"I would like to thank everyone at Claims Solution Group for the help that I have received in getting out of my contract with Club la Costa. I wanted to leave Club la Costa for two reasons, one because I did not want my sons saddled with yearly maintenance fees and two because now they are no longer exclusive to members. From the moment I signed up with Claims Solution I could not have been treated better. They have helped me with everything and have kept me informed of any progress being made on a regular basis making sure that any worries I might have are dealt with promptly I would recommend this company, and all the staff I have spoken to, most highly to anyone wanting to get out of time share contracts.
Thank you again for giving me and my sons peace of mind."
Carol Maynard (December 2019)
"It is with gratitude and heartfelt thanks to all who helped terminate my Timeshare ownership which has been such a worry and unhelpful contact with the Timeshare Club.
From my first contact with you I have received courtesy, utmost respect for my situation and never failing to keep me informed of progress. You instilled confidence in me in what I thought was a hopeless position. Thank you so very much.
I am quite happy to have you refer potential clients to me if you so wish. There will be nothing but praise for you"
Cynthia Johns (December 2019)
"Thank you for the work you have carried out for us. Always polite and courteous. Always kept us informed as to what was going on, or just check we were happy and most of all saved us a lot of money and anguish."
Dennise and John (January 2020)
"Many thanks for your recent phone call confirming the termination of our time share contract.
We felt the whole process was very efficient from start to finish.
We appreciated the regular updates and were confident throughout that after many years debating how to get out of the situation we had chosen the right company.
Thanks again to everyone involved for their help."
Barry and Moira Hill (February 2020)
"My wife and I would like to thank Claims Solution Group for the good job they did on termination of our timeshare with Diamond Resorts.
We were very satisfied with their service. They kept us up to date throughout with phone calls and the staff were very good."
Mr and Mrs Gamble (February 2020)
"We were not looking to sell our timeshare when we got a call from Claims Solution Group. We had thought we were stuck with it and RCI, for the rest of our lives, but decided we would go through with the meeting of David Widdis. We listened to him, and decided he knew what he was talking about. We let him go for a walk whist Valerie and I had a chat about paying more money after bad to get out of our timeshare commitment. We eventually decided to give it a go, although neither of us was totally convinced it was a good idea. Timeshare and RCI had promised to give us what we wanted, for us and our family, but it didn’t.
We were surprised to get a phone call a couple of weeks after signing up, checking everything was okay. Yes David had said we would get regular calls, but we weren’t really convinced it would happen. But it did and regular phone calls have kept coming, which is really good and helps you to believe things will happen.
We are really pleased to say we are no longer tied to Azure. The separation has not taken as long as we thought. It is now the final phase, getting our money back. When we signed up it looked like a carrot on a stick, but now having seen the separation work, we are very positive that Claims Solution Group will deliver this as well.
We have been really pleased with the way Claims Solution Group have dealt with our claim. They have so far delivered exactly what they said they would do.
Very unusual in this day and age!
Thank you very much ."
Barry and Valerie (April 2020)
"We thought you might be interested in our thoughts on the service you and your associate have provided for us -
To those of us unacquainted with complex matters concerning personal contracts and attempts to obtain redress for questionable transactions, the thought of facing a battery of experts opposing your claim can be very daunting. For my wife and I, both old age pensioners with no experience in such issues, it seemed as if there was no-one to whom we could turn for help, Then, a friend suggested that we contact Claims Solution Group based in Aberfeldy, Perthshire.
From the very beginning of our relationship with Claims Solution Group we felt that we were in competent hands and dealing with people who understood, and were willing to take up our cause.
It quickly became evident that they could devise and organise a proposed plan on our behalf that would assist us through our difficulties and, at the same time, keep us informed of the progress they were making.
Now, after protracted and complicated achievements on our behalf, the first barrier has been overcome and we are on our way towards a successful conclusion.
We would not hesitate to recommend Claims Solution Group to anyone faced with similar difficulties and who are unable to seek for a just compensation by themselves."
E C & J V Coleman (May 2020)
"After many years of having timeshare that was like a millstone around our necks, I would like to thank the whole team at the Claims Solution Group based in Aberfeldy for the wonderful job they did on our behalf that has resulted in our Timeshares with Diamond Resorts and Sunset Beach being terminated.
When approached at first by Claims Solution Group we were sceptical as we had been trying to terminate for many years being frankly conned by unscrupulous companies. However, the experience we had since the day we contracted them to terminate our timeshares has been amazing. The professionalism, ongoing communications and excellent customer services from the whole team in Aberfeldy has been first class.
When we had an administration problem with the legal team they use, a simple chat with the team at Claims Solution Group rectified this.
Once again, a huge thank you to everyone in the team, for their professional, polite and courteous service provided and for terminating our timeshares legally, something we had given up hope on ever doing."
Susan and Gordon Ramsay (July 2020)
"The Claims Solution Group have just successfully completed ‘relinquishment’ of our problematic timeshare owners contract, with the help of their fully qualified solicitor associates. Once they had gathered all the necessary details of the contract and the circumstances relating to it, the relinquishment was expertly handled in a relatively short time. I was particularly impressed by their constant communication at every step and their regular unprompted updates on the progress of the process. Their staff are both friendly and efficient. Consequently I am confident that they will also be successful in pursuing our financial claim against the time share vendors. I happily recommend The Claims Solution Group to anyone in our situation."
Nick Tovey (July 2020)
"To who it may concern. I have worked with Claims Solutions Group for the past two years they said they would keep in touch with me every three or four weeks which they have done. They handled our claim and got all our money back. We are very pleased with the service we received."
Pauline & Michael Fazackerley (August 2020)
"After having had a timeshare at Westgate Vacation Villas in Orlando for many years, which we unsuccessfully tried to get rid of in every way, we got in touch with Claims Solution Group by coincidence. They succeeded, where we have failed, in freeing us from the contract with Westgate.During their work, we received continuous updates on progress, via pleasant phone calls. We experienced a professional and pleasant treatment, and can really recommend Claims Solution Group for similar assignments."
Gunilla and Christer Jonsson (August 2020)
"We had relatively high expectations for our Timeshare membership and in the beginning we felt satisfied but felt that as time went on, the service became worse and the availability of access to desired destinations also became very difficult.
Furthermore, the fees for membership were increased in a non expected way so this plus some other factors made us agree when Claims Solution Group contacted us and informed about the opportunity to initiate a process to terminate our membership and, in the end, possibly also being able to obtain a refund of the fee paid for the membership.
Claims Solution Group has handled the process in an excellent way by contacting us regularly with updates on how the work of terminating the membership progressed and now today the membership is canceled.
We recommend other people with Timeshare membership to let Claims Solution Group take care of the process to terminate a membership as we felt well taken care of but above all experienced that CSG has the competence and contacts required to achieve a positive result of an entered process"
Göran and Barbro Blomstedt (August 2020)
"I was very hesitant to get involved with any company dealing with exiting contracts for timeshare but I decided , after many unfortunate encounters with other companies, to give Claims Solution a chance. From the beginning they appeared to be honest, upfront and genuine. They kept in touch with me regularly, always replied to email or telephone enquiries and gave me the confidence to continue. I was put in touch with solicitors who successfully negotiated the end of my time share contract. I found the process easy to follow, well explained and it was completed within the time frame I was given.
Thank you Claims Solution Group"
JB (September 2020)
"We saw no solution on how to get out of the membership when we understood that we would pay a maintenance fee every year. We have come out of the membership with your help and we are very grateful for that! We would recommend you to others in need. We have been well treated and you have done a good job."
Solweig och Sven-Olov (September 2020)
"It was difficult for us to get in touch with the timeshare company when we wanted to sell the shares, which made it impossible to return or sell our shares. By using your services, the termination of our timeshare has succeeded. I would recommend Claims Solution Group to Others, because we have received the help we needed and because you have continuously been in contact with us to provide information about the process. We have also continuously received answers to our questions."
Kantola (September 2020)
"Just like to say thank you for all the support & work all the team has done to get a successful conclusion to our problem with our timeshare. Glad it's over,& we have written confirmation of our exit.
Once again, thanks to all."
P&K Chapman (September 2020)
"A number of years ago, people were often reminded that there were potential risks when it came to dealing with ‘Holiday Timeshare’ (HT) companies, or their representatives – most especially in the course of dealing with or experiencing the high pressure selling tactics employed whilst vacationing abroad.
However, and that said, I became a willing participant in this type of (new and off-plan) venture, and thoroughly enjoyed the fun and pleasure in being effectively persuaded to become a member of a well known and respected HT company operating in Malta (with other well known holiday destinations in Europe), but latterly became somewhat disillusioned with their unhelpful and obstructive behaviour when it came to ‘re-selling the units’ that I had acquired over the many years of being loyal and supportive to them.
Because of this failure on their part to honour the promises made to me throughout the various transactions I had undertaken, and because of on-going health problems, I sought an end to my association with the company as soon as possible – and with anything to do with timeshare holidays in particular!
Indeed, here I found that their primary business ethos was to continually sell holidays to new members (or to encourage current members to upgrade), while failing to honour promises to someone like myself who wished to end or withdraw their timeshare membership. This selling practice was, of course, not just a means of ensuring new income and new clients but further ensured that they accrued regular, additional monies through their contracted ‘Annual Maintenance Fee’ policy.
Being very disappointed and upset with this unsupportive, negative behaviour, I sought to disengage from the company at the earliest convenience, but over time became to realise that this was not going to be an easy task, as there was no such thing as a simple or straightforward ‘exit strategy’!
Accordingly, and in recognising the need that I would require professional guidance and advice in dealing with this very important issue, I was delighted to find that ‘Claims Solution Group’ (CSG) were not only a reputable and experienced company who specialised in the field of HT matters but were actually, and currently, dealing with similar matters associated with the same company.
Consequently, I instructed CSG to fully assist me in realising my desire to terminate my HT ownership with the company, whereby, and in association with specialist solicitors, I have just been informed that my timeshare membership contract has been terminated, while further legal matters will continue to be pursued.
I am naturally delighted with this outcome and cannot thank CSG enough – together with their associate solicitors – for the excellent work they have done in resolving this key matter of my grievance, and feel that whatever fees have been charged for my specific case have been well and truly earned and deserved.
It is important here that I mention how well the entire team of CSG (and solicitors) have regularly contacted me with updated advice; have sought to reassure me that all was going well, and have made me feel confident that I was near the forefront of their concerns (which was especially helpful at this most challenging time when the Covid-19 Pandemic is with us all).
In this respect, I have found them from the outset to have been totally understanding of my concerns and have expressed genuine empathy and sensitivity to my needs: these are sound qualities that all companies in this field of work should display but one cannot confidently say that they all do so. However, I can clearly and confidently say that Claims Solution Group is a company that has truly demonstrated such professionalism to me and is one that I whole heartily recommend!"
Simon Pine (September 2020)
"We have been put in awkward situations twice by timeshare people each time they cost us a lot of money.
When Claims Solution Group got in touch, we were very unsure what to do. However, a gentleman called to see us and spoke in what I call layman's language, we understood exactly what he was saying. No guarantee was made, but thanks to these and the other Company we are now no longer timeshare owners. They are now pushing forward for a compensation claim. They make sure you kept in touch every step of the way. They are so patient, I find them a really good company to be working with. I would like to thank them most sincerely for all they've done for us over that past year.
Thank you all, for your help and patience, you've needed it with me."
Alun and Maureen Roberts (September 2020)
"Thanks very much for ending our timeshare contract. The service we have received has been exceptional with regular ongoing communication throughout the lengthy process. Thank you very much."
Roger & Jackie Gunton (October 2020)
"When we decided that we would need expert help to terminate our contract with MGM we were very apprehensive about which company to choose as we had so many phone calls from different companies claiming to be able to help us. Some of the calls were quite unpleasant, so obviously scams. We were advised to go with Claims Solutions. This was going to cost us yet more money so the decision was fraught with anxiety.
From the first home visit until the completion we have been more than happy how this has been dealt with. We have had regular phone calls and on the odd occasions when we needed extra advice there was always someone to speak to. Phone calls and emails were always dealt with promptly and everyone was always so pleasant and informative. That also includes their Solicitors.
We would recommend anyone trying to cancel timeshare contracts to contact Claims Solutions to help them through what is a very stressful and anxious time."
Kathleen and Anthony Birch (October 2020)
"We can really recommend Claims Solution Group who with their hard work and friendly treat and incredible commitment helped us to get out of our resort in Crete. Extra thanks to Dag and Jennifer who have been our contact persons.
We have had a timeshare in Crete for many years. From the beginning Club Greece. Then the timeshare changed owners twice. Latest to Diamond Resort.
After being members for a few years it became very difficult to book apartments and the fee also significantly more expensive. All the good promises they gave us about how the resort would increase in value and that it was easy to sell turned out not to be true. So now we are very happy that we had our contract terminated."
Göte and Gudrun (November 2020)
“Having purchased our timeshare in 2017 it soon became apparent that the product we had purchased was not as we had been sold and we were unable to resolve this situation, We were at a total loss as to what to do and who to turn to for advice. We resigned ourselves to making the best of the bad situation we were now in.
Towards the end of 2019 following the disclosure that our timeshare provider was going into administration we received telephone calls from a number of agencies offering to act on our behalf in this matter.
Having researched and looked at reports by others in our situation we decided to consider Claims Solutions Group further and met with one of their representatives Andy Culshaw at our home. We felt reassured by his empathy and honesty that we decided to proceed with Claims Solutions Group in association with their legal team Fullbrook Associates.
To date our contract has been terminated and a claim is now being processed for the mis-sale.
During the whole process the staff at Claims Solutions Group have been impeccable in their attention to detail providing us with regular updates and responding to any queries by return.
Whilst we are still awaiting a final outcome as to our financial situation we are grateful to have now relinquished our contract and have no doubt that Claims Solutions Group will continue to act in our best interests in this matter.
We have no hesitation in recommending their services to anyone finding themselves in a similar situation to ours.”
Lynford and Kathy Dean (December 2020)
“Thank you for all the attention and help that you have provided on this journey of the termination of our timeshare at Moness. You have kept in constant touch advising how things were proceeding and especially in the last eighteen months since my husband died this contact has been very much appreciated. I would thoroughly recommend your firm to anyone.
Once again, thank you very much."
E.M.Coutts (June 2021)